Frequently Asked Questions
Everything you need to know about our sustainable luxury collection.
What is the Santicler philosophy on sustainability?
We prioritize ethical production and environmental responsibility by using high-quality natural fibers, minimizing waste through small-batch production, and ensuring fair labor practices in our European factories.
Where are your garments manufactured?
All Santicler pieces are designed in Los Angeles and meticulously crafted in our family-owned atelier in Romania, ensuring the highest standards of European craftsmanship.
How do I determine my correct size?
Each product page features a detailed size guide. Our silhouettes are generally true to size, but we recommend checking specific measurements for our tailored pieces to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items may be subject to different terms.
Do you offer international shipping?
Yes, Santicler ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and preferred shipping method.
How should I care for my Santicler pieces?
To preserve the longevity of our luxury fabrics, we recommend following the specific care instructions on the garment label. Most of our silks and wools are dry clean only, while our organic cottons can be delicately laundered.